HOW DO I CONTACT CUSTOMER CARE?

Email us at support@imperfectproduce.com Phone: 510-595-6683: Monday - Thursday, 8AM - 6PM; Friday - Sunday, 8AM - 5PM

WHERE DO YOU DELIVER?

We deliver to the entire Bay Area, Los Angeles, and Orange County. We’re expanding quickly–so be sure to check back often if we’re not in your neighborhood yet! To check if we deliver in your area, enter your zip code .

WHY IS MY ACCOUNT SUSPENDED?

If you sign up for an account but aren't in our delivery area yet, your account will automatically be put on hold. We’ll drop you a note and take the hold off of your account when we reach your area!

WHAT IS IMPERFECT AND HOW DOES IT WORK?

We are a produce delivery service focused on providing affordable fruits and vegetables to consumers. We do this by sourcing "ugly" fruits and vegetables that usually go to waste on farms. These fruits and veggies taste the exact same on the inside but look a little "wonky" on the outside. Customers can select the box size and frequency that suits their lifestyle. Customers also choose which fruits and vegetables they’d like in their box each week from an ever-changing list of delicious, seasonal produce–so there’s no receiving produce you don’t want!

DOES UGLY PRODUCE TASTE THE SAME AS “NORMAL” PRODUCE?

Yes! The produce we source is rejected by grocery stores purely for cosmetic reasons, meaning that taste and nutrition aren’t affected. Common reasons for produce being classified as “ugly” are: it’s too small, it’s the wrong color, or it’s misshapen. We only source the most delicious fruits and vegetables, and we have strict quality-control measures in place to ensure that what ends up on your doorstep is fresh, delicious, and nutritious. If we wouldn’t eat it, we won’t sell it. We’re redefining BEAUTY in produce, not taste! And if for whatever reason you’re not satisfied with an item in your box, we will either replace it or refund the cost of the box that week.

HOW IS IMPERFECT SO MUCH CHEAPER THAN OTHER PRODUCE DELIVERY SERVICES AND CSAS?

We are able to offer such affordable prices because we only work with “ugly” produce that traditional produce companies don’t source. This produce currently goes to waste on farms because it is rejected by supermarkets and produce distributors for minor cosmetic imperfections, such as being the wrong shape, size, or color. By sourcing this produce straight from farmers, we can pass on the savings to consumers.

WHERE DO YOU SOURCE YOUR PRODUCE FROM?

We try to source most of our produce from California farms when seasonally available. We currently work mostly with larger family farms, because they have the most “ugly” produce, but we are working to add more organic and smaller farms as suppliers.

IS YOUR PRODUCE ORGANIC?

We carry both 100% organic and conventional produce.

HOW DOES DELIVERY WORK?

On your assigned delivery day, a driver will drop off your produce box. It will be delivered to you if you are home, or left in a place you specify if you aren't home. Our packing and delivery schedule is designed to keep the produce as fresh as possible when it gets to your doorstep!

WHEN DO YOU DELIVER?

Your zip code determines your exact delivery day of the week and time. Once you create an account, you will be assigned a delivery day and time and notified of the customization window (the time during which you can choose your produce) for your weekly delivery.

CAN YOU DELIVER IF I’M NOT HOME?

In most cases, yes. As long as you leave us detailed instructions on where to leave the box, we can deliver it even if you’re not home to receive it. You can enter these instructions in the "Driver Notes" section when you sign up. Don’t forget to include important details like gate codes!

WHY CAN'T I CHOOSE MY DELIVERY DAY?

Your delivery day is assigned based on your zip code. By grouping deliveries in neighborhoods together, we’re able to more efficiently route our delivery vehicles, which reduces our carbon footprint.

IS THERE A DELIVERY FEE?

Yes, there is a small delivery fee for home delivery, which covers the cost of delivering the produce and allows us to pay a fair wage to our delivery drivers.

DO YOU REUSE THE BOXES?

We would love to reuse the boxes, but health code prohibits us from doing so. However, the boxes are 100% recyclable, so feel free to recycle them at home. We’re always looking to be more sustainable are currently looking into alternative solutions -- stay tuned! In the meantime, our boxes make great backyard forts :)

WHERE'S THE CHECKOUT BUTTON?

Don't worry, you're not going crazy - there isn't one! Instead of a traditional checkout system, we use a cart-based system that is more flexible. You add recurring items and they are placed into your upcoming orders. Then whatever is in your order at the cut-off time each week (see below) becomes your weekly order. That gives you the ability to take advantage of special items we offer on certain weeks. For example, if you have a Mixed Regular box set on recurring order, you can just sit back and relax and you will get it delivered every week.

HOW DO I CUSTOMIZE MY ORDER?

Each week, you’ll get an email with a link to customize your box. From there, you will be able to see which items are in the default box that week and add or remove any items to customize your produce box, up until the cutoff time.

HOW DOES PRICING WORK?

When you sign up for one of our boxes, you’ll notice that the price is listed as a range, which serves as a rough guideline of what your box will cost each week. We do that because the exact price of your produce box is determined by the specific items you add to your box each week. We price all our items individually to ensure that you are always getting the best deal on every piece of produce in your box and that you only pay for exactly what you want. When you customize your box each week by adding or subtracting items, you change the price of your box for that week. View the total each week while customizing your box to see what the box will cost that week.

WHAT ARE THE ORDERING FREQUENCY OPTIONS?

You can choose to have your box delivered every week or every other week. When you add an item to your order, you will be prompted to select which order frequency you want. You can also skip up to five weeks–convenient for when you’re headed out of town or want to take a break.

CAN I CHANGE MY ORDER?

Yes, you can change your order (add items, switch items, remove items, or place a vacation hold) anytime before the cutoff time for the week’s delivery by logging into your account.

WHAT IF I GO ON VACATION?

You can go into your account and skip delivery weeks when you are out of town (up to five deliveries). We only bill you for weeks we deliver.

CAN I CANCEL MY ORDER?

Yes! You cancel your Imperfect subscription anytime. There are no contracts nor commitments. This is a recurring service and every week we only deliver what is in your upcoming order for the week. To cancel your order, just log in to your account, click on the “Manage Subscription” section, and click the link in the bottom left corner that says “Cancel My Subscription.”

HOW DOES BILLING WORK?

We bill every week. You’re charged for a box the week after it’s delivered, so if you cancel, you’ll see a final charge about a week after you receive your last box.

HOW DO YOU MEASURE/WEIGH THE PRODUCE?

Because we are dealing with produce that is rejected by retail because of irregular sizing, not all of our items weigh the same amount. Every week, we work with our pack team to make sure they are packing the correct amount of produce in boxes. When in doubt, we try to give over the weight requested–never under! However, all weights are approximate and we cannot guarantee exact poundage.

CAN I BUY A GIFT CARD FOR A FRIEND?

Absolutely! You can purchase gift cards HERE. Way to be an awesome friend!